We want you to love your purchase! If you're not satisfied, we've made returns and exchanges simple and hassle-free.

What is your return policy time frame?

You have 7 days from delivery date to return any product if you're not satisfied. We believe you should have enough time to test and decide if the product meets your expectations.

Can I return a product if I simply don't like it?

No, we do not accept returns based solely on personal preference or change of mind. Our return policy covers defective products, damaged items, or wrong products delivered. Please review product specifications, images, and descriptions carefully before placing your order to ensure it meets your requirements.

What items are eligible for return?
  • Unopened products in original sealed packaging
  • Items with all original accessories, manuals, and warranty cards
  • Products with original tags and labels attached
  • Items in resalable condition
What items cannot be returned?
  • Products with broken seals or opened packaging (unless defective)
  • Items with missing accessories or components
  • Products damaged due to misuse or mishandling
  • Items without original packaging or tags
  • Earbuds or audio devices used without hygiene covers
How do I initiate a return or exchange?

Step 1: Contact us within 7 days via WhatsApp, email, or phone
Step 2: Provide your order number and reason for return
Step 3: Our team will guide you through the process and provide return instructions
Step 4: Pack the item securely in original packaging
Step 5: Ship the item back or schedule a pickup (if applicable)

What if I received a defective or damaged product?

We sincerely apologize if this happens! Contact us immediately with photos/videos of the issue. We will:

  • Replace the product free of charge, OR
  • Provide a full refund including shipping costs
  • Cover all return shipping expenses

Defective items receive priority processing within 24-48 hours.

Who pays for return shipping?

For defective/damaged/wrong items: We cover all return shipping costs
For change of mind returns: Customer bears the return shipping cost
For exchanges: Shipping costs depend on the reason for exchange

How long does the return process take?

Once we receive your returned item:

  • Inspection: 2-3 business days
  • Refund processing: 5-7 business days after approval
  • Exchange shipping: 3-5 business days for replacement delivery
What condition should the product be in for return?

The product must be:

  • Unused and in original condition
  • In original packaging with all protective films/stickers intact
  • Complete with all accessories, cables, manuals, and warranty cards
  • Free from scratches, dents, or any signs of use
What if I received the wrong item?

We sincerely apologize if this happens! Contact us immediately with photos/videos of the issue. We will:

  • Replace the product free of charge, OR
  • Provide a full refund including shipping costs
  • Cover all return shipping expenses

Defective items receive priority processing within 24-48 hours.

Can I exchange a product for a different model or color?

Absolutely! If you want a different model, size, or color, simply request an exchange when contacting us. Subject to availability, we'll arrange the exchange. If the new item costs more, you'll pay the difference. If it costs less, we'll refund the balance.

How will I receive my refund?

Refunds are issued via:

  • Original payment method (for card/online payments)
  • Bank transfer (provide account details)
  • Store credit (if preferred, with 10% bonus value)
Do I need proof of purchase to return an item?

Yes, you'll need:

  • Order confirmation email or invoice
  • Order number from EoneStore
  • Original packaging with EoneStore labels
Can I return sale or discounted items?

Yes! Sale items follow the same return policy as regular-priced products, unless specifically marked as "Final Sale" or "Non-Returnable" on the product page.

What if my return is rejected?

Returns may be rejected if:

  • Product shows signs of use or damage
  • Original packaging is missing or damaged
  • Accessories or components are missing
  • Return requested after 7-day window

If rejected, we'll return the item to you at your expense.